I also use various computers on the go, and at different locations. This card, eventually became like the Holy Grail. When your new card arrives, you'll need to activate it before you can use it. Called their internet banking helpdesk who says mine has been dispatched 28 July and they expect it to be with my by Friday hopefully! If you want someone else to access the service, you should set them up as a secondary user. If you lose your phone, report it to your mobile phone provider immediately. As someone who deals with web security professionally I firmly believe people like the ones complaining here should be banned from the internet, they make it less secure for everyone else and I hope scammers and phishers empty every last penny from their accounts.
It pays to be on your guard because they can be quite convincing. You will then be prompted to enter the reset code again. There is security and then there is pointlessness…like patting down 5-year olds in airport security checks. I also like to carry a light wallet with just a few cards and this awful device simply does not fit in. Nice fantasy you had going though. If I leave it at work or forget to take it with me I am stuck.
Press the green button lightly and quickly - do not hold it down. The last thing I need is my bank making my financial life harder, I just want you to keep my money physically safe and let me worry about my online banking security. The Secure Key means only you can access your accounts. Thereupon, the sequence will begin all over again. Hi, love the new system and card for logging on …not.
You may also want to switch to online statements. This additional security layer adds about 20 seconds to a process that is performed about 3 times a year by the typical retail client. This essentially is the end of flexible internet banking. The only way to do this would be to watch someone generate a key and log in with their memorable answer before they had did — not impossible, but unlikely. If your secure key no longer works or it has been lost, we will deactivate it. I hate to have to change banks after about 65 years with one bank but may be driven to it by this refusal to amend their system to cater for something they seem to have forgotten about. However you will be unable to complete certain transactions without a Secure Key — such as setting up a new payee.
One more thing, is the bank supplying this Secure Key free of charge, or will they charge for its use down the road? Paypal do this…which I am thankful for because the fraud rate on Paypal is disgustingly high! I am unable to use the small buttons or see the small screen number due to a disability but cannot opt out. Otherwise, there are lots more useful articles to explore under our Help topics. I asked for a larger one and was told that it could be replaced by a device 15cm square and that they would de activate the smaller one after I called an 0845 number! Now I am going to read though the comments and anything else I can find about a bank that has half a brain. If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer to the next question. And I too have switched my bank account. At an estimate of £20 more accurate estimates welcome If I were to accidentally sit on the flimsy plastic thing every week 5 working days tilI I get the next one , then in a year I would be costing them over £1000.
As long as my head is attached to my body, my password goes with me wherever I am. I am afraid that they have severely disappointed me. To re-activate your account, you should contact your usual helpdesk number. Do you currently access the same business with different usernames? Perhaps more customers voicing against this policy will make them change their minds. What a horrible piece of nonsense the worlds local bank has dished up! To make things worse, my device has broken within a week and now will take 5 working days to replace and before I can log on again. There must be a better way to improve security. There are many ways to secure accounts against fraudsters.
The client must then relay the the 4 digit one time password that has been displayed on the screen by either saying it or indexing it on telephone keypad. I for one would be prepared to move all six of our family accounts based on such a promise. You should avoid using sequential or repeated numbers such as 1234 or 1111. I always thought this was adequate. Your activation will be completed after you enter the codes in the mobile application and create a password for Digital Secure Key. Please note, if you have additional cardholders on your account then all cards will be activated at the same time. You should take simple precautions to keep your details safe.
With this device it removes that possiblity. With the prevalence of viruses, malware and phishing sites they will be concerned that negligent Windows users will have their computers and bank accounts compromised. The Secure Key generates a temporary code which you then use to access mobile and online banking. Changing your password regularly and making it strong is the single most effective way of protecting yourself. You can choose which username you keep and use that going forward. What happens if I loose my wallet or my secure key stop working? Please note that internet usage on a 3G or 4G connection will be subject to your phone provider's usual charges and usage allowances.