I couldn't install Premier because the computer my mother's already had the standard version on it and it told me that the program was already on the computer could not do it on my own because I own a Mac - which is an issue already as well. You can prepare up to 20 returns, in any combination of editions, per online TurboTax account. Then in order to process my student loan interest I was told I must upgrade in order for the TurboTax wizards to do more math. Like others, I contacted TurboTax's customer service where I was told repeatedly they do not issue refunds. On the screen with Options, please open Options and check the bottom 2 boxes before running. I needed this money badly since my truck had just permanently broke down.
Original review: May 28, 2019 In 2019 I had a problem with my 2015 tax return which I did through TurboTax. Also, before you start using TurboTax, you need to activate it over the Internet or telephone. The revised statement had very minor changes. Please use copy and paste as screen shots can be hard to read. Make sure that the internet connection you are using is proper, stable and strong. To make a long story short, there was no one to ask about this.
However, once I closed it, I cannot open again. I have a simple tax return and charged in name of complicated processing from Intuit. I downloaded 2016 TurboTax Premier from Amazon, installed, opened, checked for updates, updated. All of the inputs were correct as can be verified with my federal taxes and W-2s, the transfer was incorrect and can be proven. This change enables us to innovate faster and make improvements that benefit all customers at the same time, regardless of whether they use our online or desktop software. Intuit has a long history of doing right by our customers, and in this instance, we did not live up to the standards of excellence you have come to expect from us.
Note: You can install TurboTax for tax year 2016 on up to three computers. I sent a letter to corporate and the senators involved in the lawsuit to tell them my story, just like you should. Our customers are the heartbeat of every TurboTax employee. Original review: April 25, 2019 I have been using TurboTax to file my taxes since 2013. I get that errors can occur, however; in this case the amount reported was correct and there was no way I could speak with an actual person to discover what could possibly have gone wrong.
Very disappointed in the service and program. I called customer service and requested a refund because I was furious that TurboTax had never once notified me that they offer this service or that I was eligible to free file. If you find yourself in this situation, do not give up. If you have filed using TurboTax and have been ripped off by having to pay fees you never had to pay before for just filing, you are not alone. For more information about reviews on ConsumerAffairs. Comments that include profanity or abusive language will not be posted. When no other word will do, explain technical terms in plain English.
I feel like I should be refunded the amount I paid but we all know they'd never do that. This blog does not provide legal, financial, accounting or tax advice. If you are facing a similar issue, you must call at TurboTax toll-free number. There are many versions of TurboTax; each one of them has their own benefits and drawbacks. I used to use TurboTax and every year I used them I paid them. However, I also had problems with their program because of my foreign phone number and postal code zip code.
I now need to hand complete a 1040X to correct the error in their software. And finally, if you need help with outside the box issues live support is a phone call away. I plan to use them again this year. Be patient and it should finish after a long wait. Avoid jargon and technical terms when possible.
So Turbotax collected money from the gov to provide a free service, and then they didn't provide the service they were paid to provide, and then they get to collect money from the people they screwed over by leading them to believe the service is free. My concern is that for a short form I think it should be simpler or the company should give better support without charging much more. Third-party blogger may have received compensation for their time and services. These differences also impeded our ability to introduce new innovations across our entire product line. I called and canceled the card, had a new card mailed out, to never receive it either. You get to keep your privacy and they say they check it over before it is sent.